Our store offers returns and exchanges within 30 days, no reason required.
Our store offers returns and exchanges within 30 days, no reason required.
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Order Cancellation Policy

At Venolitra, we aim to provide a clear and reliable process for order cancellations to ensure a smooth shopping experience. This policy explains the conditions under which orders can be canceled, the steps to request cancellation, and how refunds are processed.

Cancellation Conditions

  • Orders that have not yet been shipped and are within 48 hours of placement may be canceled directly.

  • Orders placed more than 48 hours ago, or orders that have already been shipped, cannot be canceled immediately.

  • For orders that cannot be canceled, customers may wait for delivery and then initiate a return request in accordance with Venolitra’s Return & Refund Policy.

Eligibility for cancellation is determined based on the order status at the time of the request.

Cancellation Process

To cancel an order:

  1. Contact our customer service team via email or phone.

  2. Provide your order number, payment confirmation, and any other relevant information.

Our support team will review your request promptly. Once approved:

  • You will be notified immediately.

  • Refund arrangements will be initiated.

Additional verification may be required to ensure the request is valid.

Refund Process

  • Refund Method: Refunds will be returned to the same payment method used at checkout, such as Visa or MasterCard.

  • Processing Time: Refunds are expected to appear within 1–3 business days, depending on the bank’s processing schedule.

  • Delayed Refunds: If the refund is not received within the expected timeframe, please contact Venolitra customer service for assistance.

Refunds will only be processed after cancellation approval.

Important Notes

  • Orders can only be canceled before shipment. Once shipping has commenced, cancellations are no longer possible.

  • Providing accurate order information helps us process requests efficiently.

  • This policy applies exclusively to purchases made through the Venolitra online store.

  • Venolitra is committed to handling cancellation requests fairly, transparently, and in a timely manner to ensure customer satisfaction.

Contact Us

If you have any questions or need help with cancelling an order, please reach out to us using the following details:

E-mail: info@venolitra.com

Phone: +1 (347) 217-3971

Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US

Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)

Our team is always ready to assist you and ensure a smooth cancellation and refund experience.