Privacy Policy
1. Policy Scope and Applicability
This Privacy Policy applies to all visitors, users, and customers who access or make purchases through the online services operated by Venolitra (“we,” “our,” or “us”). It outlines how personal information is collected, used, stored, and protected when you interact with our website or services.
By using our website, you acknowledge and agree to the practices described in this policy.
2. Methods of Information Collection
We collect personal data through various means, including when users browse our website, place orders, create accounts, or contact customer support.
To enhance functionality and improve user experience, we use cookies and similar tracking technologies. These tools may collect limited information such as browser type, device information, pages visited, and interaction preferences.
Cookies do not grant us access to personal files or information stored on your device.
3. Use and Disclosure of Personal Information
Collected personal information is used for legitimate business purposes, including but not limited to:
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Processing and fulfilling orders
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Managing customer accounts and transactions
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Communicating order updates or responding to customer inquiries
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Improving website performance and user experience
We do not sell, rent, or trade personal data to third parties. Information may be shared only with trusted third-party service providers who support payment processing, logistics, technical operations, or customer service. These partners are contractually obligated to protect your information and use it solely for authorized purposes.
4. Data Storage, Cookies, and Consent Management
All personal data is stored using appropriate administrative, technical, and physical security measures designed to protect against unauthorized access, loss, or misuse.
Cookies are used only where legally permitted and, where required, with user consent. You may manage or disable cookies at any time through your browser settings. Please note that restricting cookies may affect certain website features.
5. User Rights and Data Control
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
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Right of Access: Request confirmation and a copy of the personal data we hold about you
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Right to Rectification: Request correction of inaccurate or incomplete information
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Right to Erasure: Request deletion of personal data, subject to legal limitations
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Right to Withdraw Consent: Revoke consent for data processing where consent is the legal basis
Requests related to these rights may be submitted through our customer support channels.
6. Legal Basis for Data Processing
We process personal data based on one or more of the following legal grounds:
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Contractual Necessity: To complete purchases and deliver requested products or services
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User Consent: For optional communications such as newsletters or promotional materials
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Legal Obligations: To comply with accounting, tax, and regulatory requirements
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Legitimate Interests: To maintain website security, prevent fraud, and improve services
Data processing activities are limited to what is necessary and proportionate for these purposes.
7. Data Security and Additional Safeguards
We implement reasonable and appropriate security measures to safeguard personal data against unauthorized access, alteration, or disclosure.
Access to sensitive information is restricted to authorized personnel only, and data handling practices are periodically reviewed to ensure accuracy, relevance, and compliance with applicable regulations.
This Privacy Policy may be updated from time to time to reflect legal or operational changes. Continued use of the website constitutes acceptance of the revised policy.
8. Contact Information
For any questions regarding your privacy or personal data:
E-mail: info@venolitra.com
Phone: +1 (347) 217-3971
Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US
Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)