Our store offers returns and exchanges within 30 days, no reason required.
Our store offers returns and exchanges within 30 days, no reason required.
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Shipping Policy

 

Delivery Coverage

We currently provide delivery services throughout the United Kingdom only. At this time, shipping to destinations outside the UK is not available.

Shipping Fees

Shipping charges are calculated based on the total order value:

  • Orders with a subtotal above £125 are eligible for free standard shipping

  • Orders with a subtotal of £125 or below are subject to a flat shipping fee of £12.99

All applicable shipping fees will be displayed at checkout prior to payment confirmation.

Order Cut-Off Time

Orders placed before 18:00 (GMT/BST, Europe/London time) on business days will be processed on the same day.

Orders submitted after 18:00, on weekends, or on public holidays will be processed on the following business day.

Order Processing Time

Once an order has been successfully placed and payment is confirmed, it will be prepared for shipment within 1–3 business days.

Processing times may vary during peak periods or promotional events.

Estimated Delivery Time

After dispatch, the estimated delivery timeframe is 8–12 business days. Delivery timelines are estimates only and may be affected by factors such as carrier operations, weather conditions, or regional accessibility.

Shipping Carrier

All orders are shipped using UPS, our designated logistics partner, to ensure reliable and trackable delivery services.

Order Tracking Information

Once your order has been shipped, you will receive a confirmation email containing:

  • Your order number

  • Payment confirmation

  • Carrier and tracking details

You may track your shipment through the Order Tracking page on our website by entering your order number along with your email address or phone number.

Shipping Liability Disclaimer

We are not responsible for delays, loss, or damage caused by third-party shipping carriers once the parcel has been handed over for delivery.

Please ensure that all shipping details provided at checkout are accurate. We are not liable for delivery issues resulting from incomplete or incorrect address information. Order changes or cancellations after dispatch may not be possible.

Delivery Inspection Guidelines

Upon receiving your package, we recommend inspecting it promptly.

If the package appears damaged or compromised upon arrival, please contact our customer support team as soon as possible and provide relevant photos or documentation to assist with investigation and resolution.

This shipping policy applies to orders placed through official sales channels operated by Venolitra and may be updated without prior notice.

Contact Us

For any shipping inquiries, please reach out to our store:

E-mail: info@venolitra.com

Phone: +1 (347) 217-3971

Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US

Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)