Our store offers returns and exchanges within 30 days, no reason required.
Our store offers returns and exchanges within 30 days, no reason required.
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Refund Policy

 

Eligibility Period

Customers may request a return or exchange within 30 days from the date the order is delivered. Requests submitted outside this timeframe may be declined in accordance with our policy.

Eligible Return or Exchange Reasons

Return or exchange requests may be accepted under the following circumstances:

  • Visible damage, defects, or abnormal appearance upon arrival

  • Confirmed product quality or manufacturing issues

  • Strong or unusual odors, or significant color discrepancies compared to product listings

  • Receipt of incorrect or mismatched items

  • Returns requested without a specific reason, provided the product meets return conditions

All returned items must be unused, in original condition, and include all original packaging and accessories unless otherwise approved.

Return Request Procedure

To initiate a return, please contact our customer support team via email or phone and provide the following information:

  • Order number

  • Proof of purchase or payment confirmation

  • Detailed reason for the return

  • Clear photos or videos

Our team will review the request within a reasonable timeframe. Once approved, you will receive confirmation along with the designated return shipping address.

After shipping the item, please wait for confirmation of receipt. Upon inspection, if the returned product meets our return criteria, a refund will be processed according to our refund policy.

Exchange Request Procedure

To request an exchange, please contact customer service and submit:

  • Order number

  • Proof of payment

  • Reason for exchange

  • Supporting photos or videos

Once approved, you will be provided with return instructions. After we receive and inspect the returned item, a replacement will be dispatched within 1–3 business days, subject to product availability. Delivery timelines may vary based on location and shipping method.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout (such as Visa, MasterCard, or other supported payment options).

Refunds are typically completed within 1–3 business days, though processing times may vary depending on financial institutions. If a refund is not received within the expected period, please contact our support team for assistance.

Return Shipping Labels

When a return is approved, a return label may be provided when applicable. Please ensure:

  • The label is securely attached to the package

  • All shipping information is clearly visible

Improper or missing labels may result in processing delays.

Shipping Cost Responsibility

  • If the return or exchange is due to defects, incorrect items, appearance issues, or quality concerns, return shipping costs will be covered by us.

  • For returns made without a specific reason, customers are responsible for return shipping fees.

Shipping & Liability Notice

We are not liable for delays, losses, or damages caused by third-party shipping carriers. Customers are responsible for ensuring that shipping information is accurate and complete at checkout.

This policy applies to purchases made through official sales channels operated by Venolitra and is subject to change without prior notice.

Contact Us

For return or exchange inquiries, please contact our store:

E-mail: info@venolitra.com

Phone: +1 (347) 217-3971

Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US

Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)